1. Information We Collect
We collect information you provide directly to us when you request a quote, schedule a service, or contact customer support. This may include:
Personal identifiers (name, email address, phone number, physical address).
Service-related details (water quality concerns, property type, installation preferences).
Payment information (credit card details, billing address) processed securely by our payment providers.
2. How We Use Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your data to:
Process transactions and send related information, such as confirmations and invoices.
Schedule and perform water testing, installation, and maintenance services.
Respond to your comments, questions, and requests.
Communicate with you about products, services, offers, and events.
3. Information Sharing
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use encryption for sensitive data transmitted online and protect your information offline. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
Depending on your location, you may have the right to request access to the personal information we hold about you, request that we correct or delete your personal information, or object to our processing of your personal information. To exercise these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
Our website may use "cookies" to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
7. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
9. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual Necessity: To fulfill our service obligations to you.
Legitimate Interests: To improve our services and marketing (where not overridden by your rights).
Consent: Where you have explicitly agreed to data processing (e.g., newsletter subscription).
Legal Obligation: To comply with applicable laws and regulations.
10. Policy Changes
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.